Privacy Policy

Mountain Mama
Privacy Policy
Effective Date: October 23, 2024


BY USING OR ACCESSING OUR SERVICES OR BY PROVIDING PERSONAL DATA TO US ON OR THROUGH THESE SERVICES, YOU ACKNOWLEDGE YOUR UNDERSTANDING TO THE COLLECTION, USE AND DISCLOSURE OF THAT INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.


This Privacy Policy sets forth the privacy practices and policies of Mountain Mama AI LLC. (“Mountain Mama,” “us,” or “we”). Mountain Mama is the controller of any Personal Data submitted to our Services and is committed to respecting and protecting your privacy and helping you make the most of your time with our Services within a trusted environment. You must only use the Services if you have read and understood the terms of this Privacy Policy in effect at the time of your use. This Privacy Policy should be read in conjunction with our Terms of Service (the "Terms of Service”). Capitalized terms used in this Privacy Policy not defined herein shall have the meaning ascribed to them in the Terms of Service.


Mountain Mama technology uses AI to provide virtual assistant services (the “Services”). To provide our Services, we need to learn certain Personal Data from you. Your privacy is
paramount to us and this privacy policy is intended to tell you exactly how we collect, protect,
use and share information gathered about you from our Services. For purposes of this Privacy
Policy, “Personal Data” means any information relating to an identified or identifiable natural
person, and in any event, as defined by applicable law.

Revisions to the Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our Services or
legal, regulatory, or operational requirements. If we make a material change, we will provide
advance notice before such changes go into effect. If you object to any changes, you may
stop using our Services. Your continued use of our Services after any changes go into effect
indicates your acknowledgment and acceptance of those changes.

What Information We Collect
When you use our Services, we collect the following types of Personal Data about you to
provide our Services:

  • Account information. We collect information that you provide when you do things
    like sign up for an account or purchase a subscription such as your name, email
    address, phone number, and physical address.

  • Payment Information. If you sign up for a Services subscription or request a
    service that requires paying a third party, we may request payment information from
    you, such as credit card type, certain digits of your card number, expiration date,
    and/or billing address information. We use Stripe as our payment processor, and
    Stripe will store any payment information you provide. However, we may obtain limited
    information about your payment card from our payment processor, such as the last
    four digits, the country of issuance, and the expiration date. Stripe uses and processes
    your payment information in accordance with Stripe’s Privacy Policy.

  • Information you voluntarily provide. You may voluntarily provide certain
    information to us when you use the Services, including but not limited to information
    about yourself, such as dietary preferences. You may also choose to enable certain settings or permissions on your device, such as access to the camera,
    photo library, calendar, location settings, contacts, etc., to use certain features of the
    Services. You may also voluntarily provide information about yourself when you
    contact us for support.

  • Interactions with Mountain Mama. To better understand your preferences and help execute your requests, we save and store your interactions with Mountain Mama, including SMS message content, as well as any photos, videos, or other media you share with Mountain Mama. If you direct us to contact third-parties to help execute on a request, we will collect and record those interactions to personalize our Services to your specific needs, including training our algorithms to allow us to execute on your requests more efficiently.

  • Product usage information. We collect information about the way you use our
    Services. We use this information to do things like diagnose and troubleshoot
    issues with our Services, as well identify ways to improve our Services.

  • Cookies and other tracking technologies. We use tracking technologies like
    cookies, web beacons, and pixel tags (together, “cookies”) to provide, improve, and
    promote our Services. For example, cookies help us remember your preferences,
    understand how you interact with our Services, and improve them based on that
    information. We may also use third-party service providers - e.g. payment processors
    - who set cookies and similar technologies when you use our Services and their
    services. You can learn more about how cookies and other tracking technologies
    work, as well as how to exercise control over cookies in our Cookie Policy.


    How We Use Your Personal Data

    We may use your Personal Data for the following purposes:

  • To provide and personalize our Services. We use your Personal Data to provide
    and personalize our Services. For example, we use and analyze your information to
    tailor our Services to your specific needs, such as personalizing the content and
    features you see when using our Services, and developing algorithms to help us
    execute on your requests more efficiently.

  • To understand, troubleshoot, and fix issues with our Services. We may use
    your Personal Data – such as feedback you provide or bugs that you report to us – to
    identify and troubleshoot issues, training our support specialists, and ensure our
    Services are working properly.

  • To evaluate and develop new features, technologies, and improvements to our
    Services. We use your Personal Data to better understand how you use our Services
    and to develop new features and technologies that we think might benefit our users.

  • To communicate with you. We use your Personal Data to communicate with you,
    provide customer service, respond to your communications and requests, and contact
    you about your use of our Services. For example, Mountain Mama may send you messages or other notifications about the status of your requests. We may also contact you about
    changes to your account, such as confirmation of payment, upcoming subscription
    renewals, or cancellations.

  • To promote our Services. We will occasionally send you news about features,
    upgrades, and promotional offers related to our Services that may be of interest to
    you. These communications may be by various methods, including email, in -product
    notifications, and push notifications. Please see the “Your preferences and privacy
    rights” section below to learn how to set or change your communications preference.

  • To protect you, others, and our business. We use your Personal Data to protect
    you, others, and our business, including (a) detecting, investigating, and preventing
    spam, fraud, and other abusive behavior; (b) enforcing our Terms of Service and other
    policies; and (c) protecting our systems from malware and other security risks.

  • To comply with our legal obligations and law enforcement requests. Our
    Services are subject to certain laws and regulations which may require us to process
    or reveal your Personal Data. For example, we may process your Personal Data to
    fulfill our contractual obligations with third parties; establish, exercise, defend legal
    claims, or respond to requests from law enforcement.

  • For our internal business purposes. We may also use your Personal Data for our
    internal business purposes, such as conducting business planning and analysis,
    auditing, reporting, forecasting and to enforce or apply our Terms of Service and other
    agreements you have entered into with us. We may also use the Personal Data we
    collect in either an identifiable or an anonymized form (independent of any personal
    identifiers) for purposes including the following (among other things), as is necessary:

    1. to administer the Services and for internal operations, including troubleshooting,
      data analysis, testing, research, statistical and survey purposes;

    2. to improve the Services and to customize the content you see on the Services;

    3. as part of our efforts to keep the Services safe and secure;

    4. to measure or understand the effectiveness of advertising we serve to you and
      others, and to deliver relevant advertising to you; and

    5. to do internal research on our Services visitors’ interests and behaviors to better
      understand and serve our customers.

  • To carry out your instructions. We may also use your personal data for other purposes to which you have consented.

  • To respond to your inquiries. We will use your Personal Data to provide you with the
    information, products and services that you request from us.

  • To verify that you qualify as an authorized user of our Services. We may use your
    Personal Data to verify that you are an authorized user of our sites and Services.

    Who We Share Your Data With

    We will not share, rent, sell or otherwise disclose any Personal Data that we collect about you through our Services, except that we may share your data with the following third parties to provide, protect, improve, and promote our Services:

  • Mountain Mama service providers. We may share your Personal Data with third-party service providers working on behalf of Mountain Mama to do things like provide customer support, IT services, and payment processing.

  • Mountain Mama Partners and third-party merchants. We may disclose Personal Data that we collect about you to our third-party contractors and payment processors who perform
    services for us in connection with the Services, or to complete or confirm a transaction or
    series of transactions that you conduct with us. We may share data when you initiate a
    request for a specific event or events. We may also send event summaries to third party AI
    platforms we interact with to help us summarize your events. We may also disclose Personal Data to service providers or suppliers if the disclosure will enable that party to perform business, professional or technical support for us. Collectively these merchants at the “Mountain Mama Partners”. We will share your data only to help execute on a request you’ve requested, and only to the extent necessary to fulfill the request. Each Mountain Mama Partner has their own privacy or similar-type policy which will either (a) be presented to you for acceptance prior to your use of their services or (b) is listed below or in the Terms of Service. To receive certain benefits of using our Services, you may be required to accept the privacy policies of our Partners, including those listed below. Mountain Mama is not responsible for the information collected by Mountain Mama Partners.

  • Law enforcement and the public interest. We may disclose your data to third parties if we determine, at our sole discretion, that such disclosure is reasonably necessary to: (a) comply with a legal obligation under applicable law or respond to valid legal process or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of the Services, or other members; (d) protect Mountain Mama’s rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

  • Parties in connection with a corporate transaction. We may share your Personal Data with third parties in connection with a corporate transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, change of control, or acquisition of all or a portion of our business by another company. In the event of a corporate transaction, Mountain Mama will continue to ensure the confidentiality of your Personal Data and will give you reasonable notice before your Personal Data is shared with a third party or becomes subject to a different privacy policy.

  • With your consent. There may be circumstances where we will share information
    about you with third parties at your request We may also use your Personal Data to generate de-identified and/or aggregated data, which we may use and share for any lawful purpose. For example, we may share your Personal Data on a de-identified or aggregated basis with Mountain Mama Partners, Ohai business partners, and academic researchers so they can understand general trends about our Services and its users.

Retention and Deletion of Your Data

We will delete your Personal Data upon your written request for such deletion. We may also
delete your Personal Data after you stop using the Services but we are not obligated to delete
Personal Data until you request such deletion in writing. Please note that we may retain some
information if necessary to comply with our legal obligations, prevent fraud, assist in
investigations, resolve disputes, enforce our agreements, pursue legitimate business
purposes or if such information is routinely retained in our computer archiving systems.

Children

If you are under the age of 18, please do not use or access the Services in any way. It is not our intention to, and we will not knowingly collect or use, any Personal Data from anyone under the age of 18. If we become aware that we have collected any Personal Data from anyone under the age of 18, we will promptly delete such information from our databases.

Your Preferences and Privacy Rights

You can control how you receive the following communications from us:

Email marketing - You can stop receiving marketing emails from us by clicking on the “unsubscribe” link provided at the bottom of each marketing email. Note that you may not opt out of services - related emails (e.g., information about your subscription, orders, changes to your account, updates to our Terms or this Privacy Policy, and technical and security notices). If you are having difficulty unsubscribing using the above methods, please contact us directly at the email or phone number listed in the "Contact" section below.

Please allow ample time for us to process your request. However, please note that even if you opt out from receiving marketing emails, we will send you service-related communications and may need to keep information we have collected about you for record-keeping, research and other purposes.

Text messages - By providing your mobile phone number to request our Services, you consent to receiving transactional, informational, and account-related text messages from us and acknowledge that you are responsible for all messaging and data charges that may apply. You can opt out of receiving text messages from us by following the instructions in individual text messages or by contacting Mountain Mama directly at mama@mountainmama.ai .

Cookies - You can disable the use of cookies by modifying your browser settings, but note that this may limit your ability to use our Services. However, you may opt out of personalized advertisements on some mobile applications by following the instructions for Android, iOS and others. You can find information on how to exercise control over cookies in our Cookie Policy.

Interest-based advertising - You can visit the Network Advertising Initiative’s Consumer Opt-Out link, or the Digital Advertising Alliance’s Consumer Opt-Out link to opt out of receiving tailored advertising from companies that participate in these programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ad Settings page. Please note that if you choose to opt out, you may still see advertisements from us, but these ads will not be as relevant to you. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA tool.

Mobile device notifications - We may send you push notifications through our mobile app. You may opt out of receiving these notifications by changing the settings on your mobile device. With your consent, we may also collect precise location-based information via our mobile app. You may opt out of this collection by changing the settings on your mobile device.

You may also have a right to control your Personal Data and how it’s collected, used, and
shared. In accordance with applicable law, you may have the following rights:

  • The right to access or know - the right to be informed of, and request access to, Personal Data we process about you.

  • The right to rectification - the right to request that we amend or update your Personal Data where it is inaccurate or incomplete.

  • The right to erasure - the right to request that we delete your Personal Data.

  • The right to restrict processing - depending on the processing activity, you have a right to ask that we stop processing all or some of your Personal Data.

  • The right to object - depending on the processing activity, you have a right to ask
    that we stop or limit processing your Personal Data.

  • The right to take your data elsewhere - the right to request a copy of your Personal Data in electronic format and transmit it for use with another service provider.

  • The right to withdraw your consent - the right to withdraw previously-given consent.

If you would like to exercise your rights over your Personal Data, please contact Mountain Mama
at mama@mountainmama.ai . Note that we may require additional information to verify your identity and may deny your request if we’re unable to do so.

Third Party Websites and Services

Our Services may contain links to websites and services that are owned or operated by third
parties. While we try to link only to websites that share our standards and respect for privacy,
Ohai is not responsible for the privacy practices or content of such websites and services.
Any Personal Data you provide to these third-party websites and services is at your own risk.
We encourage you to read the applicable privacy policies and terms and conditions of such parties or websites.

Security

To help protect the privacy of data you transmit through our Services, where Personal Data is
requested, we use technology designed to encrypt the information that you input before it is sent to us. In addition, we use reasonable physical, electronic and administrative safeguards to help protect the security, integrity and confidentiality of user data we collect against unauthorized access, misuse or disclosure. However, you should keep in mind that the Services are run on software, hardware and networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. Please also be aware that despite our best intentions and the guidelines outlined in this Privacy Policy, no data transmission over the Internet or encryption method can be guaranteed to be 100% secure and therefore you use our Services at your own risk.

While we take steps to protect your Personal Data and keep it secure, you also play a role in
protecting your information. You can help to maintain the security of your online transactions by
not sharing your account and Personal Data and your password with anyone. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion.

Notice to California Residents

Under California law, a California resident with whom we have an established relationship has
the right to request certain information with respect to the types of Personal Data we have shared with third parties for the direct marketing purposes of those third parties, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. California residents who have an established relationship with Ohai may tell us not to share their Personal Data with third parties for marketing purposes. To opt out, you may contact us at any time as described below in the Contact section.

Contact

If you have any questions about this Privacy Policy, please contact us at mama@mountainmama.ai .